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In the future, one of the most important jobs in your
company will be that of chief Web officer.
(5 points)


Given the fast pace of technology, it is recommended that
web officers be made solely responsible individuals for spotting opportunities
and exploiting them. (5 points)


Perhaps the most important force to change in management is
the growing need for using what has worked will in the past. (5 points)


Best serving the customer can start with involving the
customer more in company decisions. (5


The text describes the Net as a great way to communicate
with customers but a terrible way to get new customers. (5 points)


Efficiency is far more important than effectiveness in
today’s competitive environment. (5


Successful organizations do not have to pay close attention
to how well they are doing. (5 points)


As managers rise through an organization, they will probably
rely less on their technical skills. (5


Problems in the interpersonal arena do not affect
“fast-track” managers. (5 points)


In today’s work environment, one should only focus on
becoming a specialist given that jobs are becoming so specialized. (5 points)


Turtlewear, Inc. periodically reviews the goals of the
company. During the process, Turtlewear managers analyze their current
strategies as compared to their competitors, determine goals that they will
pursue and decide upon specific actions for each area of the company to take in
pursuit of these goals. Turtlewear managers have been engaged in the management
function of: (5 points)

a. Organizing
b. Planning
c. Goal Coordination
d. Controlling
e. All of the above

Planning is (5

a. best focused on
immediate goals.
b. very broad and general
in nature.
c. necessary for large
and small organizations.
d. the responsibility of
top management.
e. seldom used in the
“real world”.

As one of the key management functions, leading focuses on a
manager’s efforts to: (5 points)

a. communicate with
b. motivate the
c. direct employees’
d. stimulate high
e. All of the above.

_______ involves monitoring the progress of the organization
toward goal attainment and implementing necessary changes. (5 points)

a. Budgeting
b. Planning
c. Organizing
d. Leading
e. Controlling

The reasons that different managers utilize varying
techniques to manage include: (5

a. The organizational
level that the manager works within causes her to emphasize some skills more
than others.
b. Different manager’s
personalities affect their preferred style of management.
c. Managers have varying
levels of education.
d. Managers have varying
levels of experience.
e. All of the above
affect management style.

In smaller entrepreneurial firms, and even in more adaptive
larger firms, managers (5 points)

a. are no longer
b. rely more heavily on
technical skills.
c. serve as
“experts” on whom the firm depends.
d. have strategic,
tactical, and operational responsibilities.
e. focus on internal

______________ skills influence a manager’s ability to work
well with people. (5 points)

a. Decisional
b. Technical
c. Interpersonal
d. Professional
e. Conceptual

Top management at Media Blitz, Inc. recognized the
importance of employee morale and developed methods to tap into employee ideas.
The overall process of how the agency operated was altered by incorporating
employee input. The ability to foster employee teamwork and to develop common
strategic goals is an effective use of
(5 points)

a. adapter skills
b. technical skills
c. tactical skills
d. conceptual and decision
e. professional skills

Some multinational organizations are considered
“stateless.” This means that they:
(5 points)

a. were incorporated
outside of the United States
b. once belonged to the
Soviet Union which has been disbanded
c. operate worldwide
without reference to national borders
d. have offices and/or
production facilities in multiple states
e. have offices and/or
production facilities in multiple countries

Which of the following provides a common path to career
success in business today? (5 points)

a. Taking a pure
specialist approach
b. Engineering
c. Being a generalist
without having any specialized knowledge
d. A synthesis of various
specialized functions into general management
e. None of the above

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