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Natural Sins co-founder Andres Dominguez currently produces his Kaki snack
chips in all of the following flavors EXCEPT:
Answer

Banana++

Mango

Pineapple

Apple

1.67 points

Question 2

________ is the extent to which a person’s identity is a function of the
group(s) to which he or she belongs and the extent to which group members are
expected to look after each other.
Answer

Individualism

Collectivism++

Power
distance

Uncertainty
avoidance

1.67 points

Question 3

________ are cooperative arrangements between two firms in which they agree
to share resources to accomplish a mutually desirable goal.
Answer

Strategic
alliances++

Licensing arrangements–

Cross-border
acquisitions

Wholly-owned
subsidiaries

1.67 points

Question 4

A Gantt chart can help managers devise an action plan in all of the
following ways EXCEPT ________.
Answer

showing the
sequence in which the actions will be completed

showing when
actions will start and how long they will require for completion

showing any
expected overlap in the timing of specific actions

showing the course of action to be taken if
plans need to be changed during the course of their implementation++

1.67 points

Question 5

________ exists when two or more groups depend on one another for inputs.
Answer

Task
interdependence

Pooled interdependence–

Reciprocal
interdependence++

Sequential
interdependence

1.67 points

Question 6

A ________ span of control throughout an organization will lead to a
________ organization structure with multiple reporting layers.
Answer

narrow; flat–

narrow; tall++

wide; tall

wide; flat

1.67 points

Question 7

According to the job characteristics model, ________ is the degree to which
a job has a substantial impact on the lives of other people.
Answer

autonomy

task identify

task significance++

feedback from
the job

1.67 points

Question 8

According to Frederick Herzberg, ________ are elements associated with
conditions surrounding the job.
Answer

hygiene factors++

motivating
factors

economic
factors

environmental
factors

1.67 points

Question 9

According to your textbook, transactional leaders ________.
Answer

articulate a
vision that will inspire their followers

motivate
followers to work for the good of the organization

inspire
followers to strive for higher levels of morality and motivation

motivate followers’ self-interests by exchanging
rewards for their compliance++

1.67 points

Question 10

According to Lewin, all of the following EXCEPT ________ are sources of
resistance to the movement stage of the change process.
Answer

lack of clarity

lack of
capabilities

lack of
information++

lack of sufficient incentives–

1.67 points

Question 11

In the basic communication model the sender ________ the message, and the
receiver ________ the message.
Answer

decodes; encodes–

encodes;
decodes++

decodes;
interprets

interprets;
encodes

1.67 points

Question 12

________ asserts that individuals are likely to compare the ratios of
inputs to outcomes they receive against the ratios of other people, such as
colleagues or acquaintances.
Answer

Acquired
needs theory

Equity theory++

Expectancy
theory

Two-factor
theory

1.67 points

Question 13

Senior executives at NEC were unwilling to listen to younger scientists who
said that LCD technology would appeal to customers who wanted computer monitors
with high resolution and a smaller desktop footprint. According to Lewin’s
theory of change, this scenario exemplifies problems at the ________ of the
change process.
Answer

unfreezing
stage++

movement
stage

refreezing stage–

engagement
stage

1.67 points

Question 14

According to your textbook, ethical lapses involve
________.
Answer

the choice
between two competing but arguably valid options

case
histories that have been designed to help guide ethical choices

situations that played a significant role in the
development of a person’s values–

decisions
that are contrary to an individual’s stated beliefs and company policies++

1.67 points

Question 15

What advantage do groups have over individuals when making decisions?
Answer

Groups have a
narrower focus.

Groups have
far less bias than an individual has.

Groups generally make decisions more quickly and
authoritatively–.

Groups bring
greater cumulative knowledge to problems.++

1.67 points

Question 16

In most organizations, whether an employee tends to make programmed or
nonprogrammed decisions usually depends on ________.
Answer

the
employee’s place in the organizational hierarchy++

the number of
decisions the employee makes

the capacity of the employee for intuitive decision
making–

the dynamism
of the employee’s workplace

1.67 points

Question 17

According to the Hitt, Black, and Porter, ________ is perhaps the single
best thing a sender can do to improve the effectiveness of a business message.
Answer

developing
empathy

simplifying
language use

understanding the audience++

organizing
written communication

1.67 points

Question 18

Which of the following communication media is the leanest?
Answer

group email++

teleconferencing

face-to-face
conversation

cell phone conversation

1.67 points

Question 19

________ interferes with the transmission or decoding of a message.
Answer

Noise++

Encoding

Cultural
dissonance

Cognitive
selection

1.67 points

Question 20

Which of the following is NOT an external force for change?
Answer

economic
conditions

technological
advances

legal and
political developments

visions, ideas, and actions of management++

1.67 points

Question 21

Managers at ________ establish goals and formulate a strategy for the firm
to achieve those goals.
Answer

the top of
the organization++

all levels of
the organization

operational levels of the organization–

functional
levels of the organization

1.67 points

Question 22

In order to determine what strategy to pursue, a company must analyze its
________.
Answer

internal
capabilities

external
environment

internal resources–

all of these++

1.67 points

Question 23

Which of the following best defines “transformational changes”?
Answer

changes in
shared values and strategy

long-term
changes in technology and staff

dynamic
changes in systems and structure

particularly complex and comprehensive changes++

1.67 points

Question 24

According to the video interview with Misha Kuryla-Gomez, the hardest part
of her business is:
Answer

Hiring good workers++

Marketing her
product

Securing
quality raw materials

Managing her
finances

1.67 points

Question 25

Which of the following is NOT one of the five key stages in a negotiation?
Answer

Collaboration++

persuasion
attempts

relationship
building

planning and
preparation

1.67 points

Question 26

Cost leadership and differentiation are ________.
Answer

focused
strategies for management processes

targeted
strategies for gaining market share

generic strategies for obtaining a competitive
advantage++

strategic
methods for integrating internal and external analyses

1.67 points

Question 27

Research has shown that the ________ is one of the biggest determinants of
resistance during the movement stage of the change process.
Answer

pull of past
competencies

unreliability
of workplace technology

level of uncertainty associated with the change++

inability of
management to articulate the need for change

1.67 points

Question 28

In large organizations, strategic plans are typically developed at the
________ level.
Answer

Corporate++

business

functional

none of these

1.67 points

Question 29

A marketing group for an office supply company meets with their supervisor
on the first Friday of every month to review advertising programs and create
special promotional activities. This group is probably a ________.
Answer

committee

command group++

project/task
force

self-managed
work group

1.67 points

Question 30

The relative cost of change is greatest when the change is begun ________
and the severity and immediacy of the problem are ________.
Answer

late; high++

early; high

late; low

early; low

1.67 points

Question 31

________ is the process of attempting to influence other people to attain
the objectives of an organization.
Answer

Directing++

Planning

Controlling

Organizing

1.67 points

Question 32

When a group’s decision-making process is controlled by groupthink, their
decisions are characterized by all of the following EXCEPT ________.
Answer

limited search
for information

limited
analysis of alternatives

rejection of
expert opinions

extensive contingency plans++

1.67 points

Question 33

Which of the following statements about globalization is NOT true?
Answer

Globalization
opens new markets and increases competition.

Globalization
promotes greater involvement in international markets.

Globalization affects the goals, decisions, and
responsibilities of managers.–

Globalization
affects large businesses, but seldom impacts small businesses.++

1.67 points

Question 34

When Procter & Gamble assessed the strengths and weaknesses among the
countries of Eastern Europe prior to entering those markets, company executives
were performing which step in the planning process?
Answer

setting
objectives and strategies

analyzing the external environment++

determining
corporate resources

monitoring
contingent outcomes

1.67 points

Question 35

The planning responsibilities of functional-level managers largely focus on
________.
Answer

the
development of tactical plans

the
development of strategic plans

the development of operational plans++

the
development of strategic and tactical plans

1.67 points

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