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16. The has the ability to inspire and motivate people
to do more than they would normally do, despite obstacles and personal

17. A(n) _______ leader is distinguished by a
special ability to bring about innovation and change.

18. ______ is the potential ability to
influence the behavior of others.

19. Power coming from a formal management
position in an organization and the authority granted to it is called .

20. Power that results from the authority to
reward others is called .

21. Power that stems from the authority to
punish or recommend punishment is called

List the two types of personal

23. Power resulting from a leader’s special
knowledge or skill regarding the tasks performed by followers is referred to as

24. Power that results from characteristics
that command subordinates’ identification with, respect and admiration for and
desire to emulate the leader is called .

25. The purpose of _______ leadership is to
bring the follower’s higher motives to the work and connect them to the
organization’s mission and goals.

26. In __________, the leader favors a
consensual and collaborative process, and influence derives from relationships
rather than position power and formal authority.

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