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1. The nature of management
is to cope with ____ and far-reaching challenges.

a.

Simple

b.

Planned

c.

Diverse

d.

organized

e.

controlled

ANS:

2. Without ____, no company can survive over the
long run.

a.

cost-cutting

b.

outsourcing

c.

command-and-control
approach

d.

total quality
teamwork

e.

innovation

ANS:

3. One of the important ideas in the text’s
definition of management is

a.

the management
functions of planning, organizing, leading, and controlling.

b.

the attainment of
societal goals.

c.

effectiveness is
more important than efficiency.

d.

management is
unique to for-profit organizations.

e.

efficiency is more
important than effectiveness.

ANS:

4. When senior managers at Gap, Inc. decided to
become the number one service-quality clothing company in the world, they were
engaging in the management function of

a.

planning.

b.

organizing.

c.

leading.

d.

controlling.

e.

dreaming.

ANS:

5. Selecting goals and ways to attain them
refers to

a.

controlling.

b.

planning.

c.

organizing.

d.

staffing.

e.

leading.

ANS:

6. Which of these can best describe organizing?

a.

Assigning
responsibility for task accomplishment.

b.

Using influence to
motivate employees.

c.

Monitoring
activities and making corrections.

d.

Selecting goals and
ways to attain them.

e.

None of these.

ANS:

7. Which of the following is not a function of
management?

a.

Plan

b.

Control

c.

Organize

d.

Lead

e.

Performance

ANS:

8. How an organization goes about accomplishing
a plan is a key part of the management function of

a.

planning.

b.

organizing.

c.

leading.

d.

controlling.

e.

motivating.

ANS:

9. When Terry Doyle of CommuniCom, Inc. created
smaller, more independent maintenance units, he was performing the function of

a.

controlling.

b.

human relations
skills.

c.

leading.

d.

organizing.

e.

resourcing.

ANS:

10. Using influence to motivate employees describes which of these
functions?

a.

Controlling

b.

Planning

c.

Leading

d.

Monitoring

e.

Organizing

ANS:

11. Which of these is the use of influence to motivate employees to
achieve organizational goals?

a.

Leading

b.

Controlling

c.

Organizing

d.

Planning

e.

Staffing

ANS:

12. Amanda Rowley, President of Autos-R-Us, recognizes the factory
employees for their outstanding performance at the monthly awards banquet on
the shop floor by presenting a plaque and a check for $100. She is engaging in
the management function of

a.

bribery.

b.

organizing.

c.

technical skills.

d.

leading.

e.

controlling.

ANS:

13. Monitoring activities and making corrections are part of

a.

organizing.

b.

planning.

c.

leading.

d.

staffing.

e.

controlling.

ANS:

14. Tool Techies, Inc. uses phone surveys of customers to gather
information about service and quality. This is an example of the management
function of

a.

planning.

b.

technical skills.

c.

organizing.

d.

controlling.

e.

conceptual skills.

ANS:

15. ____ is the management function concerned with monitoring
employees’ activities, keeping the organization on track toward its goals, and
making corrections as needed.

a.

Planning

b.

Resource allocation

c.

Controlling

d.

Organizing

e.

Efficiency

ANS:

16. When Troy measures his employees’ performance and compares their
performance against the goals he set for them, he is performing which of these
functions?

a.

Staffing

b.

Leading

c.

Organizing

d.

Controlling

e.

Planning

ANS:

17. A social entity that is goal directed and deliberately structured
is referred to as a(n)

a.

organization.

b.

management.

c.

employee.

d.

student.

e.

task.

ANS:

18. The degree to which an organization achieves a stated goal refers
to

a.

effectiveness.

b.

synergy.

c.

conceptual skill.

d.

efficiency.

e.

human skill.

ANS:

19. Which of the following refers to the amount of resources used to
achieve an organization’s goal?

a.

Effectiveness

b.

Synergy

c.

Performance

d.

Efficiency

e.

Management

ANS:

20. For a widget manufacturing company, worker-hours per widget is a
measure of

a.

organizational
effectiveness.

b.

organizational
performance.

c.

organizational
efficiency.

d.

organizational
structure.

e.

none of these.

ANS:

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