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21. Conceptual, human, and
technical skills are important to which managerial level?

a.

Top managers

b.

Middle managers

c.

First-line managers

d.

Non managers

e.

All of these

ANS:

22. ____ are most important at the top management level.

a.

Conceptual skills

b.

Human skills

c.

Technical skills

d.

Project skills

e.

All of these

ANS:

23. The biggest mistake that many managers make is the failure to
____.

a.

clarify direction

b.

communicate
effectively

c.

display compassion
to employees

d.

create employee
recognition programs

e.

focus on
productivity

ANS:

24. Critical management missteps include:

a.

poor communication
skills

b.

reactionary
behavior

c.

inability to build
a team

d.

failure to adapt

e.

all of these

ANS:

25. According to the text, what are the skills used by managers when
performing the four functions of management?

a.

Conceptual,
interpersonal, and organizational

b.

Functional,
problem-solving, and technical

c.

Analytical,
interpersonal, and financial

d.

Conceptual, human,
and technical

e.

Communication,
strategic, and innovative

ANS:

26. One of the things managers enjoy doing the most is:

a.

financial planning

b.

controlling
activities

c.

planning for future
decisions

d.

leading others

e.

hiring new
employees

ANS:

27. Research shows that managers enjoy all of the following except:

a.

networking

b.

innovation

c.

leading others

d.

managing time

e.

all of these

ANS:

28. Of all management duties, one of the things managers like the
least is:

a.

financial planning

b.

controlling
activities

c.

planning for future
decisions

d.

handling paperwork

e.

networking

ANS:

29. The individual performer is a(n) ____; whereas, the manager has to
be a(n) ____.

a.

specialist;
generalist

b.

“leader”;
doer

c.

generalist;
specialist

d.

producer; expert

e.

communicator;
operator

ANS:

30. The individual identity includes which of the following?

a.

Generalist,
coordinates diverse tasks

b.

Gets things done
through others

c.

Works relatively
independently

d.

A network builder

e.

Works in highly
interdependent manner

ANS:

31. Which of the following includes the manager identity?

a.

Specialist,
performs specific tasks

b.

Gets things done
through own efforts

c.

An individual actor

d.

A network builder

e.

Works relatively
independently

ANS:

32. Being a successful manager means thinking in terms of all of the
following, except:

a.

building teams.

b.

generating the most
profit.

c.

becoming a
motivator.

d.

becoming an
organizer.

e.

establishing
networks.

ANS:

33. Spotlight on Skills in Chapter 1 outlines all of the following
issues would-be managers should consider except:

a.

The increased
workload

b.

The challenge of
supervising former peers

c.

The headache of
responsibility for other people

d.

Being caught in the
middle

e.

The technical
aspects of management

ANS:

34. According to the Spotlight on Skills in Chapter 1, before becoming
a manager, would-be managers should consider which of the following:

a.

time for the
increased workload

b.

challenge of
supervising former peers

c.

the responsibility
of managing others

d.

being caught in the
middle

e.

all of these

ANS:

35. Managers shift gears quickly and therefore, the average time spent
on any one activity is less than ____.

a.

nine minutes

b.

an hour

c.

one workday

d.

a half hour

e.

a half day

ANS:

36. Which of the following is not one of the conceptual categories of
managerial roles Mintzberg defined?

a.

informational

b.

interpersonal

c.

decisional

d.

intrapersonal

e.

all of these are
managerial roles defined by Mintzberg

ANS:

37. Which of the following is an informational role, according to
Mintzberg?

a.

Entrepreneur role

b.

Leader role

c.

Monitor role

d.

Disturbance handler
role

e.

Figurehead role

ANS:

38. Gail Griffith, manager of the finance division, distributes
relevant information everyday to all her employees enabling them to make
quality decisions. Gail is performing which of the following roles?

a.

Monitor role

b.

Disseminator role

c.

Spokesperson role

d.

Disturbance handler
role

e.

Figurehead role

ANS:

39. The president of Pepsi Company is the keynote speaker at a
retirement dinner for a long time bottler. This is an example of which of the
following roles?

a.

Liaison role

b.

Figurehead role

c.

Negotiator role

d.

Leader role

e.

Monitor role

ANS:

40. According to Mintzberg, when Amanda attends a subordinate’s
wedding she is performing which of these roles?

a.

Monitoring

b.

Figurehead

c.

Spokesperson

d.

Leader

e.

Liaison

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