Chat with us, powered by LiveChat Management question bank | Gen Paper
+1(978)310-4246 credencewriters@gmail.com
  

1. ____ refers to a desired future state that an
organization attempts to realize.

a.

Plan

b.

Vision statement

c.

Goal

d.

Mission statement

e.

Idea

2. ____ specify future ends and ____ specify
today’s means.

a.

Goals, plans

b.

Plans, goals

c.

Planning, organizing

d.

Ideas, behaviors

e.

Mission, vision

3. A blueprint specifying the resource
allocations schedules, and other actions necessary for attaining goals is
referred to as a(n)

a.

goal.

b.

plan.

c.

mission.

d.

vision.

e.

objective.

:
4. ____ is the act of determining the
organization’s goals and the means for achieving them.

a.

Brainstorming

b.

Organizing

c.

Planning

d.

Developing a mission

e.

A blueprint

5. The planning process begins with which of
these?

a.

The development of operational goals

b.

The development of a mission statement

c.

Communication of goals to the rest of
the organization

d.

A company-wide meeting

e.

Brainstorming

6. The ____ is the basis for the strategic level
of goals and plans which in turn shapes the ____ and ____ level.

a.

goal, mission, tactical

b.

objective, operational, mission

c.

operational goal, mission and tactical

d.

mission, tactical, operational

e.

tactical plan, operational, mission

7. ____ is primarily responsible for strategic
goals/plans.

a.

Middle management

b.

Board of directors

c.

Consultants

d.

Top management

e.

Lower management

:
8. ____ is primarily responsible for operational
goals/plans.

a.

Middle management

b.

Board of directors

c.

Consultants

d.

Top management

e.

Lower management

9. Which of these is(are) primarily concerned
with tactical goals/plans?

a.

Middle management

b.

Board of directors

c.

Consultants

d.

Senior management

e.

Lower management

10. Sherry is a first-line supervisor at Rooftop Corporation. She is
most concerned with which level of goals?

a.

Operational goals

b.

Tactical plans

c.

Strategic goals

d.

Mission statement

e.

Vision

11. Which of the following symbolizes the legitimacy of the organization
to external audiences?

a.

Operational goals

b.

Tactical plans

c.

Strategic goals

d.

Mission statement

e.

Tactical goals

12. Roxanne is a manager at Geronimo Gaming. She recently attended a
seminar on goal setting. She wishes to use goals to provide a sense of
direction to her staff. She is using goals as

a.

a way to legitimize her department.

b.

a source of motivation.

c.

a standard of performance.

d.

a guide to action.

e.

impress others.

13. Which of the following is not a reason why planning positively
affects a company’s performance?

a.

Goals and plans provide legitimacy for
customers

b.

Goals and plans set a standard of
performance

c.

Goals and plans guide resource
allocation

d.

Goals and plans are a guide to action

e.

Goals and plans are a source of
motivation and commitment

14. Which of the following is not a step in the organizational
planning process?

a.

Monitor and learn

b.

Plan operations

c.

Translate the plan

d.

Develop the plan

e.

Plan marketing tactics

15. Which of the following is NOT a tool for executing a plan?

a.

Management by objectives

b.

Operations map

c.

Performance dashboards

d.

Single use plans

e.

Decentralized responsibility

16. A statement that identifies distinguishing characteristics of an
organization is known as

a.

a goals statement.

b.

a values statement.

c.

an income statement.

d.

a mission statement.

e.

a competitive-edge statement.

:
17. Which of these are described by mission statements?

a.

Corporate values

b.

Product quality

c.

Location of facilities

d.

All of these

e.

None of these

18. The organization’s reason for existence is known as

a.

the organization’s value.

b.

the organization’s vision.

c.

the organization’s mission.

d.

the organization’s goal.

e.

the organization’s service.

:
19. “We respect our employees and value their diversity” is
an example of a statement you are most likely to find in the organization’s

a.

mission.

b.

strategic goals.

c.

tactical goals.

d.

strategic plans.

e.

tactical plans.

20. “We seek to become the premier business school in the
west” is an example of a statement you are most likely to find in the
organization’s

a.

tactical goals.

b.

operational goals.

c.

mission.

d.

tactical plans.

e.

operational plans.

21. ____ refers to a broadly stated definition of the organization’s
basic business scope and operations that distinguishes it from similar types of
organizations.

a.

Mission statement

b.

Goal statement

c.

Management by objective

d.

Goal setting

e.

Corporate competitive-value statement

22. At the top of the goal hierarchy is the

a.

strategic goals.

b.

tactical goals.

c.

operational goals.

d.

mission.

e.

employee goals.

23. ____ are the broad statements of where the organization wants to
be in the future.

a.

Operational goals

b.

Tactical goals

c.

Strategic goals

d.

Operational goals

e.

Tactical plans

24. The official goals of the organization are best represented by the
____.

a.

strategic goals

b.

tactical goals

c.

operational goals

d.

competitive goals

e.

none of these

25. A long-term time frame is most closely associated with

a.

operational plans.

b.

tactical plans.

c.

strategic plans.

d.

mission plans.

e.

tactical goals.

26. ____ are called the action steps by which an organization intends
to attain its strategic goals.

a.

Tactical goals

b.

Operational goals

c.

Tactical plans

d.

Operational plans

e.

Strategic plans

27. Goals that define the outcomes that major divisions and
departments must achieve in order for the organization to reach its overall
goals is called

a.

strategic goals.

b.

tactical goals.

c.

operational goals.

d.

a mission.

e.

a plan.

28. Sarah is a middle manager at Stylin’ Sneakers Corporation. She is
most likely responsible for the achievement of ____ goals.

a.

operational

b.

tactical

c.

strategic

d.

lower-level

e.

top-level

29. Which of the following refer to specific results expected from
individuals?

a.

Operational goals

b.

Tactical goals

c.

Strategic goals

d.

Operational plans

e.

Mission statements

30. Which of the following represent plans developed at the
organization’s lower levels that specify action steps toward achieving
operational goals and that support tactical planning activities?

a.

Tactical plans

b.

Strategic plans

c.

Operational plans

d.

Supervisory plans

e.

Organizational plans

31. The ____ is the department manager’s tool for daily and weekly
operations.

a.

conventional goal

b.

strategic goal

c.

strategic plan

d.

operational plan

e.

targeted plan

32. Managers use ____ to direct employees and resources toward
achieving specific outcomes that enable the organization to perform efficiently
and effectively.

a.

strategic goals

b.

operational goals

c.

growth goals

d.

financial results

e.

internal business process goals

33. Which of these is lacking in the goal “profits should be
increased in the coming year?”

a.

Specific and measurable

b.

Challenging but realistic

c.

Covers key result areas

d.

Defined time period

e.

None of these

34. You are violating which of these goal characteristics when you
attempt to create goals for every aspect of employee behavior?

a.

Specific and measurable

b.

Linked to rewards

c.

Defined time period

d.

Cover key result areas

e.

Challenging but realistic

35. Darren set goals for each of his employees. Each employee ended up
with at least twenty-five goals. This process violates which of the following
criteria for effective goals?

a.

Specific and measurable

b.

Challenging but realistic

c.

Covers key result areas

d.

Defined time period

e.

Linked to rewards

36. All of the following are characteristics of effective goal setting
EXCEPT

a.

goals should be challenging but not
unreasonably difficult.

b.

goals should be set for every aspect
of employee behavior.

c.

specific and measurable.

d.

cover key results area.

e.

linked to rewards.

37. The ultimate impact of goals depended on the extent to which goal
achievement is linked to

a.

rewards.

b.

salary increases.

c.

promotions.

d.

all of these.

e.

salary increases and promotions.

38. Which of these are true about contingency plans?

a.

They are developed to achieve a set of
goals that are unlikely to be repeated in the future.

b.

They are used to provide guidance for
tasks performed repeatedly within the organization.

c.

They define company responses to
specific situations, such as emergencies or setbacks.

d.

They are most important in the
organization.

e.

None of these.

39. Contingency plans are also referred to as

a.

standing plans.

b.

rules.

c.

scenarios.

d.

procedures.

e.

operationally tactical plans.

40. ____ involves looking at trends and discontinuities and imagining
possible alternative future to build a framework within which unexpected future
events can be managed.

a.

Scenario building

b.

Crisis planning

c.

Contingency planning

d.

Trend management

e.

Caution planning

41. ____ enables firms to cope with unexpected events that are so
sudden and devastating that they have the potential to destroy the organization
if managers aren’t prepared with a quick and appropriate response.

a.

Incident planning

b.

Contingency planning

c.

Strategic planning

d.

Crisis planning

e.

Emergency planning

42. The crisis management plan should be a ____ that specifies the
actions to be taken, and by whom, if a crisis occurs.

a.

vague, verbal plan

b.

detailed, verbal plan

c.

long, difficult to read plan

d.

vague, written plan

e.

detailed, written plan

43. Which of the following is NOT involved in the stages of crisis
planning?

a.

Setting up effective communication
systems

b.

Creating detailed crisis management
plans

c.

Investigating all stakeholders

d.

Designating a crisis management team
and spokesperson

e.

Building relationships

:
44. Traditionally, if Stephanie, CEO of Butterfly Pillows, needed to
conduct corporate planning, it would be performed by all of the following
EXCEPT

a.

central planning departments.

b.

decentralized planning groups.

c.

top executives.

d.

consulting groups.

e.

the president of the company.

45. Alabama Airlines has three planning specialists who help division
managers develop their own division plans. Serving as consultants to the
divisions, the planning specialists give advice about strengths, weaknesses,
opportunities, and threats. Alabama Airlines is utilizing what approach to the
planning function?

a.

Centralized planning department

b.

Decentralized planning staff

c.

Planning task force

d.

Centralized planning committee

e.

TQM

46. Of the strategic management functions, which is considered the
most fundamental?

a.

Executing

b.

Analyzing

c.

Controlling

d.

Planning

e.

Leading

47. The planning process starts with:

a.

A formal mission that defines the
organization’s purpose

b.

Tactical planning

c.

Strategic planning

d.

Operational planning

e.

Controlling performance

48. Silver Star Automobiles holds monthly planning and operational
reviews to ensure that it is on track for meeting organizational goals. This
involves which stage of the organizational planning process?

a.

Developing the plan

b.

Translating the plan

c.

Plan operations

d.

Executing the plan

e.

Monitoring and learning

49. Which type of plan helps managers implement the overall strategic
plan?

a.

Operational

b.

Contingency

c.

Tactical

d.

Crisis

e.

Corporate-level

50. Which of the following is a commonly-cited limitation of planning?

a.

Plans limit employee motivation and
commitment

b.

Plans make resource allocation more
difficult

c.

Plans make it more difficult to
measure standards of performance

d.

Plans boost intuition and creativity

e.

Plans can create a false sense of
certainty

:

51. Jerrica, a finance manager at LRV industries, is asked by her boss
to develop a plan in the event that company sales drop by 20 percent or
more. This type of plan is known as
a(n):

a.

Contingency planning

b.

Financial planning

c.

Crisis planning

d.

Consumer protection

e.

Environmental planning

52. The two stages of crisis planning include:

a.

Prevention and control

b.

Planning and leading

c.

Prevention and preparation

d.

Preparation and control

e.

Leading and organizing

53. Jeff is a top manager at a textile factory. He is developing a crisis plan in the event
that the company has a toxic spill or accident.
Which of the following should Jeff undertake to prepare for such a
crisis?

a.

Building relationships with
neighboring businesses

b.

Detecting signals from the natural
environment

c.

Polling employees on the likelihood of
an environmental disaster

d.

Designating a crisis
management team in the event of an environmental disaster

e.

Dismantling the company’s ties to the
external media

54. ___________ are reasonable yet highly ambitious goals that are so
clear, compelling, and imaginative that they fire up employees and engender
excellence.

a.

Operational goals

b.

Stretch goals

c.

Strategic goals

d.

Tactical goals

e.

Bottom-up goals

55. A(n) _________ is a
cross-functional group of managers and employees who work together to gain a
deep understanding of specific business issues, with the aim of presenting
insights related to that issue.

a.

Espionage team

b.

Functional team

c.

Task force

d.

Project team

e.

Intelligence team

error: Content is protected !!