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Question 1
__________ goals reflect the intended contributions of an organization to the broader society.
Question 2
Organizations that rely heavily on __________ may expect the following tendencies to emerge over time: an emphasis on quality from a technical standpoint, rigidity to change, and difficulty in coordinating the actions of different functional areas.
Answer
divisional departmentation.
matrix departmentation.
functional specialization.
network specialization.
divisional specialization.
Question 3
Output goals are concerned with conditions within the organization that are expected to increase its survival potential.
Answer True
False
Question 4
By claiming to provide specific types of __________, an organization can make legitimate claims over resources, individuals, markets, and products.
Answer
governmental contributions
public contributions
political contributions
societal contributions
collective contributions
Question 5
Define strategy, societal goals, output goals, and systems goals. How is strategy linked to societal, output, and systems goals?
Question 6
A typical __________ shows the various positions, the position holders, and the lines of authority that link them together.
Question 7
Examples of __________ include growth, productivity, stability, harmony, flexibility, prestige, and human resource maintenance.
Answer
output goals
input goals
performance goals
systems goals
statutory goals
Question 8
__________ is often referred to as the process of departmentation
Question 9
W. Edwards Deming s 14 points for implementing total quality management include all of the following EXCEPT:
Answer
learn a new philosophy of quality to improve every system.
impose financial controls on production.
institute modern on-the-job training.
improve supervision to develop inspired leaders.
drive out fear and instill learning.
Question 10
Narrower spans of control are expected when __________.
Answer
tasks are complex, when subordinates are inexperienced or poorly trained, or when tasks call for team effort
tasks are straightforward, when subordinates are experienced, or when tasks call primarily for individual effort
tasks are straightforward, when subordinates are inexperienced or poorly trained, or when tasks call for team effort
tasks are complex, when subordinates are experienced, and when tasks call for team effort
tasks are complex, when subordinates are inexperienced or poorly trained, or when tasks call primarily for individual effort

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