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MGT_3301Exam 2
Question 1

____ change is a change in the organization’s product or service
outputs.
Answer

Technology

Product

Entrepreneurship

Creative

Incremental

Question 2

The innovation strategy for changing products and technologies
that involves creating conditions and systems to facilitate internal and
external coordination and knowledge sharing is known as
Answer

exploration

cooperation

entrepreneurship

idea
incubator

horizontal
linkage

Question 3

Cyrus’ Resort has proposed some major structural changes within
their organization. Some of the employees fear that they will lose power with
the changes. They begin voicing resistance to the changes. What barrier to
change are they exhibiting?
Answer

Disagreements
about the benefits

Self
interests

A
lack of understanding and trust

Uncertainty

Goals
and rewards

The role of the ____ is to prevent people in other roles from
adopting a bad idea.
Answer

critic

inventor

sponsor

ombudsman

obstructionist

uestion 5
Which of the following is(are) important role(s) to be played
during the process of organizational change?
Answer

The
idea champion

The
critic

The
sponsor

Inventor

all of these

Question 6
Which of the following is defined by the text as the application
of behavioral science knowledge to improve an organization’s health and effectiveness
through its ability to cope with environmental changes, improve internal
relationships, and increase problem-solving capabilities?
Answer

Conflict
management

Organizational
revitalization

Organizational development

Organizational
linkage

Horizontal
linkage

Question 7
_________ is the lack of information about future events.
Answer

Uncertainty

Risk

Worry

Stress

Change
resistance

Question 8
Which variation of new venture teams is described as a small
separate, informal, highly autonomous, and often selective group that focuses
on breakthrough ideas for the business?
Answer

An
idea champion

A
sponsor

A
new-venture team

A skunkwork

An
inventor

Question 9
You are the production manager for Connor’s Construction, Inc.
You decide to change the production procedure to increase efficiency. One of
your long-time foremen is resisting the change, insisting that the idea won’t
work. He is exhibiting what obstacle to change?
Answer

Different assessment and goals

Uncertainty
about the future

A
lack of trust

All
of these

Uncertainty
about the future and a lack of trust only

Question 10
TooEasy, Inc. is changing from a manual ordering system to a
computer-based ordering system. As part of the implementation procedures, the
company invests in detailed, comprehensive training classes. What approach to
change implementation is TooEasy using?
Answer

Communication and education

Top
management support

Participation

Coercion

Negotiation

Question 11
Which of the following is a characteristic of the large-group
intervention model?
Answer

Results
in incremental change

Learning
for the small group

Addresses the entire system

Gradual
time frame

Limited
distribution

Question 12
According to BusinessWeek and Boston Consulting Group, 72% of
top executives reported that ____ is a top priority.
Answer

planning

competition

organization

cooperation

innovation

Question 13
All of these are basic assumptions of the political model EXCEPT
Answer

organizations
are made up of groups with diverse interests, goals, and values.

information is clear and complete.

managers
do not have the time, resources, or mental capacity to identify all
dimensions of the problem.

managers
engage in the push and pull of debate to decide goals and discuss
alternatives.

all
of these are basic assumptions of the political model.

Question 14
The classical model of decision making is based on ____
assumptions.
Answer

philosophical

irrational

economic

uncertainty

technological

Question 15
Which of the following refers to the willingness to undertake
risk with the opportunity to increase one’s return?
Answer

Tunnel
vision

Risk propensity

Risk
averse

Thrill
seeking

Ineffective
investment philosophy

Question 16
Programmed decisions are made in response to ____ organizational
problems.
Answer

unusual

recurring

significant

minor

unique

Question 17
The ____ model closely resembles the real environment in which
most managers and decision-makers operate.
Answer

normative

administrative

descriptive

classical

political

Question 18
At the start of every shift, Carl, a delivery truck driver,
plans out his route based on the addresses that he will be visiting to drop off
packages. This can best be described as what kind of decision?
Answer

Programmed

Nonprogrammed

Wicked

Administrative

Intuitive

Question 19
The condition under which ambiguity occurs is when:
Answer

alternatives are difficult to define.

objectives
are well defined.

information
about outcomes is readily available.

all
the alternatives are known.

decisions
are already made.

Question 20
____ is the step in the decision-making process in which
managers analyze underlying causal factors associated with the decision
situation.
Answer

Analysis

Diagnosis

Recognition

Judgment

Identification

Question 21
Which approach defines how a decision-maker should make
decisions?
Answer

normative

scientific

descriptive

reflective

humanistic

Question 22
____ has the highest possibility of failure.
Answer

The
condition of certainty

The condition of ambiguity

The
condition of uncertainty

The
condition of risk

All
of these

2 points
Question 23
Which of the following means that a decision has clear-cut goals
and that good information is available, but the future outcomes associated with
each alternative are subject to chance?
Answer

Certainty

Risk

Uncertainty

Ambiguity

Brainstorming

Question 24
Bierderlack has a policy that states that more than three
absences in a six-month period shall result in a suspension. Colleen, the
manager, has just decided to suspend one of her shift employees for violating
this policy. This is an example of
Answer

a
programmed decision.

a
nonprogrammed decision.

an
insignificant decision.

poor
management.

personal
grudge.

Question 25
Juan is a top manager at I.F.L., a matrix organization. He
oversees both the product and functional chains of command, and is responsible
for maintaining a power balance between the two sides of the matrix. Juan
is a(n):
Answer

Political
leader

Functional
leader

Divisional
leader

Matrix
leader

Top leader

Question 26
Coordination is defined as
Answer

the
ability of the organization to produce timely products.

the quality of collaboration across
departments.

differentiation.

the
quantity of goods prod

uestion 27
Organizational structure includes which of these?
Answer

The
set of formal tasks assigned to individuals

The
set of formal tasks assigned to departments

The
design of systems to ensure effective coordination of employees across
departments

Formal
reporting relationships

All of these are part of
organizational structure.

2 points
2 points
Question 28
Kent works at the Tick Tock, Inc. He has two bosses, one a
functional manager and the other a divisional manager. Tick Tock, Inc. has a
Answer

functional
structure.

divisional
structure.

geographic
structure.

matrix structure.

product
structure.

Question 29
Kara’s department is made up of people with similar skills and
work activities. Her organization uses the ____ approach to
departmentalization.
Answer

team-based

horizontal
matrix

divisional

vertical functional

process

Question 30
In __________ production, firms produce goods in batches of one
or a few products designed to customer specification.
Answer

service

customer-induced

continuous
process

small-batch

mass

Question 31
Which of the following happens as organizations grow?
Answer

Positions
and departments are deleted

Management
layers are eliminated to save cost

Managers have to find ways to tie
different departments

Top
management becomes more autocratic

None
of these

Question 32
All of the following are advantages of a divisional structure
EXCEPT
Answer

high
concern for customers’ needs.

fast
response, flexibility in an unstable environment.

emphasis
on overall product and division goals.

development
of general management skills.

there is little duplication of services
across divisions.

2 points
Question 33
____ is also referred to as work specialization.
Answer

Division of labor

Unity
of command

Scalar
chain

Esprit
de corps

Virtual
network approach

Question 34
____ is an organization structure that divides the major
functions of the organization into separate companies.
Answer

The
diversification approach

The
team approach

The virtual network approach

The
BCG approach

The
functional approach

2 points
uestion 35
Innovative Creations Corporation is designed along functional
lines. New product development is very slow and the process is plagued by many
problems. One of the problems is that the people in marketing never communicate
with the people in production. This is an example of poor
Answer

coordination.

planning.

motivating.

leading.

controlling.

Question 36
Strategy defines ____ to do (it) while organizing defines ____
to do (it).
Answer

how;
what

how;
why

what; how

what;
why

when;
what

Question 37
An organization strives for internal efficiency with a(n) ____
strategy.
Answer

integration

diversification

differentiation

defensive

cost leadership

Question 38
The essence of formulating strategy is choosing how the
organization will be identical to its key competitors in the industry.
Answer
True
False
Question 39
Research has shown that strategic thinking and planning
positively affect a firm’s performance and financial success.
Answer
True
False
Question 40
In order for goals to be effective, they should be challenging
but realistic.
Answer
True
False
Question 41
In a complex and competitive business world, traditional
planning done by a select few is the only planning that works.
Answer
True
False
Question 42
Strategic plans and goals are those that focus on where the
organization wants to be in the future and pertain to the organization as a
whole.
Answer
True
False
Question 43
The goals should be easy, for employees to feel motivated, so
that they can achieve them easily which in turn increases their motivation
level.
Answer
True
False
uestion 44
The task environment sectors are the most relevant to strategic
behavior and include the behavior of competitors, customers, suppliers, and the
labor supply.
Answer
True
False

Question 45
The ABC Corporation should create a crisis management group that
is not cross-functional, but does work together well under pressure.
Answer
True
False
Question 46
If Renae, manager at Leak Free Roofing, wanted to develop a
contingency plan for Leak Free, she would need to look at factors such as new
equipment, the economy, and the company workers’ compensation cases.
Answer
True
False
Question 47
Step 1 in the organizational planning process is to review
progress.
Answer
True
False
Question 48
The mission is the basis for the strategic level of goals and
plans, which in turn shapes the tactical and operational level.
Answer
True
False
Question 49
SWOT analysis includes a review of the internal threats and
opportunities.
Answer
True
False
Question 50
Stretch goals are typically so far beyond the current levels
that people have to be innovative to find ways to reach them.
Answer
True-
False

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