____ change is a change in the organization’s product or service
The innovation strategy for changing products and technologies
that involves creating conditions and systems to facilitate internal and
external coordination and knowledge sharing is known as
Cyrus’ Resort has proposed some major structural changes within
their organization. Some of the employees fear that they will lose power with
the changes. They begin voicing resistance to the changes. What barrier to
change are they exhibiting?
about the benefits
lack of understanding and trust
The role of the ____ is to prevent people in other roles from
adopting a bad idea.
Which of the following is(are) important role(s) to be played
during the process of organizational change?
all of these
Which of the following is defined by the text as the application
of behavioral science knowledge to improve an organization’s health and effectiveness
through its ability to cope with environmental changes, improve internal
relationships, and increase problem-solving capabilities?
_________ is the lack of information about future events.
Which variation of new venture teams is described as a small
separate, informal, highly autonomous, and often selective group that focuses
on breakthrough ideas for the business?
You are the production manager for Connor’s Construction, Inc.
You decide to change the production procedure to increase efficiency. One of
your long-time foremen is resisting the change, insisting that the idea won’t
work. He is exhibiting what obstacle to change?
Different assessment and goals
about the future
lack of trust
about the future and a lack of trust only
TooEasy, Inc. is changing from a manual ordering system to a
computer-based ordering system. As part of the implementation procedures, the
company invests in detailed, comprehensive training classes. What approach to
change implementation is TooEasy using?
Communication and education
Which of the following is a characteristic of the large-group
in incremental change
for the small group
Addresses the entire system
According to BusinessWeek and Boston Consulting Group, 72% of
top executives reported that ____ is a top priority.
All of these are basic assumptions of the political model EXCEPT
are made up of groups with diverse interests, goals, and values.
information is clear and complete.
do not have the time, resources, or mental capacity to identify all
dimensions of the problem.
engage in the push and pull of debate to decide goals and discuss
of these are basic assumptions of the political model.
The classical model of decision making is based on ____
Which of the following refers to the willingness to undertake
risk with the opportunity to increase one’s return?
Programmed decisions are made in response to ____ organizational
The ____ model closely resembles the real environment in which
most managers and decision-makers operate.
At the start of every shift, Carl, a delivery truck driver,
plans out his route based on the addresses that he will be visiting to drop off
packages. This can best be described as what kind of decision?
The condition under which ambiguity occurs is when:
alternatives are difficult to define.
are well defined.
about outcomes is readily available.
the alternatives are known.
are already made.
____ is the step in the decision-making process in which
managers analyze underlying causal factors associated with the decision
Which approach defines how a decision-maker should make
____ has the highest possibility of failure.
condition of certainty
The condition of ambiguity
condition of uncertainty
condition of risk
Which of the following means that a decision has clear-cut goals
and that good information is available, but the future outcomes associated with
each alternative are subject to chance?
Bierderlack has a policy that states that more than three
absences in a six-month period shall result in a suspension. Colleen, the
manager, has just decided to suspend one of her shift employees for violating
this policy. This is an example of
Juan is a top manager at I.F.L., a matrix organization. He
oversees both the product and functional chains of command, and is responsible
for maintaining a power balance between the two sides of the matrix. Juan
Coordination is defined as
ability of the organization to produce timely products.
the quality of collaboration across
quantity of goods prod
Organizational structure includes which of these?
set of formal tasks assigned to individuals
set of formal tasks assigned to departments
design of systems to ensure effective coordination of employees across
All of these are part of
Kent works at the Tick Tock, Inc. He has two bosses, one a
functional manager and the other a divisional manager. Tick Tock, Inc. has a
Kara’s department is made up of people with similar skills and
work activities. Her organization uses the ____ approach to
In __________ production, firms produce goods in batches of one
or a few products designed to customer specification.
Which of the following happens as organizations grow?
and departments are deleted
layers are eliminated to save cost
Managers have to find ways to tie
management becomes more autocratic
All of the following are advantages of a divisional structure
concern for customers’ needs.
response, flexibility in an unstable environment.
on overall product and division goals.
of general management skills.
there is little duplication of services
____ is also referred to as work specialization.
Division of labor
____ is an organization structure that divides the major
functions of the organization into separate companies.
The virtual network approach
Innovative Creations Corporation is designed along functional
lines. New product development is very slow and the process is plagued by many
problems. One of the problems is that the people in marketing never communicate
with the people in production. This is an example of poor
Strategy defines ____ to do (it) while organizing defines ____
to do (it).
An organization strives for internal efficiency with a(n) ____
The essence of formulating strategy is choosing how the
organization will be identical to its key competitors in the industry.
Research has shown that strategic thinking and planning
positively affect a firm’s performance and financial success.
In order for goals to be effective, they should be challenging
In a complex and competitive business world, traditional
planning done by a select few is the only planning that works.
Strategic plans and goals are those that focus on where the
organization wants to be in the future and pertain to the organization as a
The goals should be easy, for employees to feel motivated, so
that they can achieve them easily which in turn increases their motivation
The task environment sectors are the most relevant to strategic
behavior and include the behavior of competitors, customers, suppliers, and the
The ABC Corporation should create a crisis management group that
is not cross-functional, but does work together well under pressure.
If Renae, manager at Leak Free Roofing, wanted to develop a
contingency plan for Leak Free, she would need to look at factors such as new
equipment, the economy, and the company workers’ compensation cases.
Step 1 in the organizational planning process is to review
The mission is the basis for the strategic level of goals and
plans, which in turn shapes the tactical and operational level.
SWOT analysis includes a review of the internal threats and
Stretch goals are typically so far beyond the current levels
that people have to be innovative to find ways to reach them.