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SKILLS

WORK HISTORY

JA NIYA LADSON
ORANGEBURG, SOUTH CAROLINA 29115

803-937-0531 | [email protected]

Customer Service Representative bringing top-notch skills in oral and written communication, active
listening and analytical problem-solving skills. Enhances customer experiences by employing service-
oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Upbeat and Positive Personality
Multitasking and Prioritization
Issue and Complaint Resolution
Building Customer Trust and Loyalty
Verbal and Written Communication
Calm and Professional Under Pressure

Data Entry and Maintenance
Courteous with Strong Service Mindset
Responding to Difficult Customers
Establishing and Maintaining Customer
Relationships
Computer Proficiency
Proficiency in Microsoft Office and G Suite

Walmart
Personal Shopper // Orangeburg, SC // March 2022 to Current

Drove store revenue by offering customers accessories and related purchases to complete
selections.
Bins and picks merchandise using inventory management system, correcting discrepancies to
improve overall accuracy.
Noted customer special requests, preferences and favorite products in CRM to enhance service
and build brand loyalty.
Tracked substitutions and informed customers of changes.
Served customers with knowledgeable, friendly support at every stage of shopping and
purchasing.

Food Lion
Cashier // Orangeburg, SC // May 2021 to March 2022

Delivered assistance and service by carrying packages and bags and securing customer
purchases in vehicles.
Checked for outdated and overripe grocery items and removed from inventory.
Stayed current on available products, store promotions and customer service policies to better
serve shoppers.
Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
Monitored self-checkout systems and provided help in resolving complex problems.

Startek
Customer Service Representative // Myrtle Beach, SC // June 2020 to May 2021

Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing
customer needs and resolving concerns.
Clarified customer issues and determined root cause of problems to resolve product or service
complaints.
Updated account information to maintain customer records.

Marshall Elementary School
Tutor // Orangeburg, SC // August 2019 to December 2020

Collaborated with students to complete homework assignments, identify lagging skills and correct
weaknesses.
Planned lessons for allotted time to strengthen weak subjects and build skills.
Collaborated with parents to develop appropriate tutoring lessons.
Prepared lesson plans to meet goals identified in students’ individualized study plans.

Democratic Party Cook-Off
Campaigner // Orangeburg, SC. // May 2019 to October 2020

Participated as a campaigner for the Democratic candidate
Drove data-influenced decisions for campaigns and businesses.
Demonstrated outstanding collaboration across organization and managed many tasks.
Reviewed and used data to make recommendations to improve campaign performance, media
touchpoints and journey.
Safeguarded campaign set up for successful measurement by developing learning plans and
allowing for measurability.

Bi-Lo
Cashier // Orangeburg, SC // July 2019 to June 2020

Rotated grocery products ensuring that expired or spoiled items were immediately removed and
adhered to “first in, first out” rule.
Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
Stayed current on available products, store promotions and customer service policies to better
serve shoppers.
Checked for outdated and overripe grocery items and removed from inventory.

McDonalds
Cashier // Orangeburg, SC // August 2018 to December 2019

Learned duties for various positions and provided backup at key times.
Maintained current knowledge of store promotions and highlighted sales to customers.
Used POS system to enter orders, process payments and issue receipts.
Demonstrated product features, answered questions and redirected objections to highlight
positive aspects.

Soup Kitchen
Server // Orangeburg, SC // August 2018 to May 2019

Arranged and prepared tables for customers to offer memorable experiences to guests and foster
repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Bussed and reset tables to keep dining room and work areas clean.

EDUCATION

ADDITIONAL INFORMATION

Noted special patron requests and followed up with kitchen to confirm delivery.

Project Life Positeen
Tutor // Orangeburg, SC // May 2011 to December 2011

Determined concepts needing priority focus of tutorial sessions by reviewing and assessing
student work, notes and discussions.
Developed enrichment materials resource files for use in tutorial sessions.
Collaborated with students to complete homework assignments, identify lagging skills and correct
weaknesses.
Planned lessons for allotted time to strengthen weak subjects and build skills.

Bachelor of Science – Business Administration, Entrepreneurship
Voorhees College // Carolina, South // 2023
GPA: 3.89/4.0

ADVANCED DIPLOMA
OCSD5 High School for Health Professions // Orangeburg, South Carolina // 2020
GPA: 4.8

ACTIVITIES/AWARDS: , Junior Service League Scholarship Recipient August 2020 – May 2021
South Carolina Life Scholarship Recipient August 2020-Present

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